Rich Royal Player Agreement for Accounts, Payments and Casino Use
These Terms govern your use of our site, account, cashier, games, promotions, support services, verification tools and responsible gambling controls. By creating an account or using our site, you agree to follow these Terms.
Effective Date for these Terms: July 26, 2026 Last Updated for account rules: July 26, 2026
1. Definitions
“Account” means your registered player profile. “Cash balance” means real-money funds. “Bonus funds” means promotional funds subject to bonus rules. “KYC” means identity, address, payment ownership or source-of-funds checks. “Restricted activity” includes fraud, duplicate accounts, false documents, chargeback abuse, collusion, automated play or misuse of promotions.
2. Eligibility
You must meet the legal gambling age in your location and use the site only where online casino play is lawful for you. We may ask for documents to confirm age, identity, address and payment ownership.
3. Account Registration
You must provide accurate details, keep your password secure and use only one account. If your details change, update support before depositing or requesting a withdrawal. We may restrict accounts where details appear false, duplicated or inconsistent.
4. Verification and KYC
We may request identity documents, proof of address, payment evidence or source-of-funds material. While checks are pending, deposits, withdrawals, bonuses or account access can be reviewed. Documents must be clear, current and belong to you.
5. Deposits and Balances
Deposits must come from a payment method you own or are authorised to use. Minimum and maximum amounts can vary by currency and method. Failed payments, chargebacks or disputed transactions can lead to account review and balance correction.
6. Withdrawals
Withdrawal requests may be reviewed for KYC, bonus status, payment ownership, fraud risk and transaction history. We may return funds to the original payment route where required. Processing times can vary by method, banking hours and verification status.
7. Bonuses and Promotions
Promotions can include minimum deposits, wagering, expiry, free-spin rules, max-bet limits, excluded games, territory rules and account eligibility checks. Bonus abuse, duplicate claims or restricted play can void bonus funds or winnings tied to the promotion.
8. Games, Rounds and Records
Game results are controlled by provider records and system transaction logs. Interrupted sessions, connection loss or delayed balance updates should be reported to support with a game title, time and round ID where available.
9. Errors and Technical Issues
Incorrect balances, payment errors, game malfunctions, displayed mistakes or system faults can be corrected after review. We may void affected transactions where the record shows an error, abuse or technical failure.
10. Prohibited Activity
You must not use false documents, VPN misuse, duplicate accounts, automated tools, collusion, chargeback abuse, bonus manipulation or payment methods that do not belong to you. We may suspend, restrict or close accounts linked to restricted activity.
11. Player Protection and Account Limits
You can request limits, cooling-off, self-exclusion, marketing preference changes or account closure. Gambling involves financial risk and should not be treated as income.
12. Complaints and Contact
Contact support with account email, transaction details and evidence. We review complaints in stages and may request further documents before issuing a final response. Legal and support contact: [email protected].
13. Changes to Terms
We may update these Terms when rules, services, legal duties or payment conditions change. Continued use of the site after updates means you accept the current Terms.