Rich Royal Casino Privacy Policy and Personal Data Handling
This Privacy Policy explains how we collect, use, store and share personal data when you use our site, create an account, contact support, use the cashier, claim promotions, complete KYC or adjust responsible gambling settings.
Effective Date for this Privacy Policy: July 26, 2026 Last Updated for data rights: July 26, 2026
1. Who We Are and How to Contact Us
Rich Royal Casino controls personal data connected with account use, website activity, support messages, payment checks, security reviews and marketing preferences. Privacy questions can be sent to [email protected]. Our office contact address is 71 Queen Victoria Street, London EC4V 4AY, United Kingdom.
2. Data We Collect
We may collect account data such as name, date of birth, address, email, phone number, username, currency and login history. We may also collect technical data, device identifiers, IP address, browser type, cookie IDs, payment-related records, wallet details, transaction references, support messages and safer gambling settings.
KYC data can include identity documents, proof of address, payment screenshots, source-of-funds material and verification notes. We use these only for account security, legal compliance, fraud prevention, payment review and responsible gambling duties.
3. Why We Process Data
We process data to operate your account, confirm eligibility, handle deposits and withdrawals, provide support, apply promotions, prevent fraud, run security checks, comply with legal obligations, improve site performance and respect your marketing preferences.
Legal bases can include contract performance, legal obligation, legitimate interests, consent and the protection of users. Where consent applies, you can withdraw it through account settings or by contacting support.
4. Cookies, Analytics and Tracking
We use cookies, local storage and similar tools to keep sessions active, remember preferences, protect logins, measure site performance, track affiliate referrals and improve the cashier and support experience. You can control cookies in your browser, but blocking some cookies can affect login, cashier or game access.
5. Sharing Personal Data
We may share data with hosting providers, payment processors, verification services, fraud-prevention tools, analytics providers, customer support systems, legal advisers, regulators, dispute bodies and law-enforcement authorities where required. We do not sell account data.
6. International Transfers
Some service providers may process data outside your country. Where this happens, we use contractual protections, access controls and vendor checks designed to protect personal data during transfer and processing.
7. Retention
We keep personal data for as long as needed for account operation, legal duties, disputes, fraud prevention, responsible gambling records, payment review and security. Retention periods can differ by data type, account status and regulatory requirement.
8. Security
We use access controls, encryption, monitoring, secure hosting, internal restrictions, audit records and fraud-prevention measures. No online system is risk-free, so you should protect your password and contact support if you suspect account misuse.
9. Your Rights
Depending on your location, you may request access, correction, deletion, restriction, portability, objection, marketing opt-out or withdrawal of consent. You may also have the right to complain to a data protection authority.
10. Children and Legal Age
Our site is for adults who meet the legal gambling age in their location. We do not knowingly collect data from minors. If we identify underage use, we can close the account and retain records needed for legal and safety reasons.
11. Third-Party Links
Our site may link to payment providers, game studios, support resources or responsible gambling organisations. Their privacy practices are controlled by their own policies.
12. Changes to This Policy
We may update this Privacy Policy when our services, legal duties, data practices or support routes change. The Last Updated date shows the current version.